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HotelOne

For independent hotels, inns and motels

Your hotel, fully booked — on your own website.

A booking site under your own name, a front desk you run by simply saying what you need, and a voice agent that picks up every call — with your real rooms and prices behind every answer.

Set up your hotel See a demo hotel
  • Free to start
  • No card needed
  • Keep your current system
Example of the HotelOne agent at work. Ask “Who’s arriving today?” and it lists today’s arrivals with the ones that still need a room. Ask it to check in the Smiths in a quiet, high-floor room and it prepares the changes for you to confirm. Ask it to raise weekend prices and it shows the new rates before anything goes live.

  • 0% commissionon bookings through your own site.

  • Answers 24/7calls and guest questions, day or night.

  • You approve every changethe agent proposes, your team confirms.

  • Live in daysnot months. Start with one piece if you like.

Keeps working with your system

  • Cloudbeds
  • Mews
  • Oracle OPERA Cloud
  • Little Hotelier
  • RoomRaccoon
  • eZee Absolute
  • and more

Three ways to start

Start where you are

Switch everything, keep what you have, or begin with one piece. Every path grows into the next without starting over.

  • Most complete

    Run on HotelOne

    For hotels that want one system.

    Your booking site, front desk, housekeeping, rates, reports, the agent and voice — all in one place. Bring your rooms over in an afternoon.

    Set up your hotel
  • No migration

    Keep your PMS

    For hotels that aren’t ready to switch (or never will).

    The agent and voice work your current reservation system for you, with your own logins. Move over whenever you like.

    • Front-desk computer
    • Secure cloud browser
    Connect your system
  • Fastest

    Just voice

    For hotels that want to stop missing calls first.

    A voice front desk that answers with your real rooms and prices, plus an inbox for every message it takes. Nothing else to change.

    Start with voice

Change paths any time — your rooms, prices and guests come with you.

Features

Everything a modern hotel needs. Nothing with someone else’s logo on it.

  • Your own booking site

    Booking platforms take 15–25% of every reservation. A site in your own name keeps it.

    • Your name and colours — guests never see ours.
    • Dates, room, details, booked: under two minutes on a phone.
    • Live availability and exact prices, with free changes until the day before.

  • Voice front desk

    AI

    Missed calls are missed bookings. This clerk never sleeps and never puts anyone on hold.

    • Answers 24/7: quotes prices, checks availability, finds reservations.
    • Speaks naturally, handles interruptions and hands off to you when it should.
    • Uses the same live data and permissions as your team.

  • WhatsApp

    AIEarly access

    Meet guests where they already are, at any hour.

    • Answers questions about rooms, parking and check-in instantly.
    • Sends booking links and pre-arrival messages.
    • Hands anything unusual to your team.

  • Channel sync

    Early access

    Double bookings live in the gaps between systems. One calendar closes them.

    • Two-way prices and availability with Booking.com, Expedia and Airbnb.
    • No double bookings, no late-night rate entry.
    • Channel bookings land at the same front desk as direct ones.
The AI front desk

Run the desk in plain language. Watch the screen build itself.

“Who’s arriving late?” becomes a list you can act on. “Move the Okafors to an ocean view” becomes a plan you confirm. The agent works on live data — it never guesses a room, a price or a guest.

  • Ask it, see it

    Ask in plain words and the answer arrives as the right screen — a list you can act on, a room map, a price grid — not a wall of text.

  • Nothing changes without you

    Every change is a plan you review first. Plans expire, run once and land in the activity log under your name.

  • Classic screens, one click away

    Prefer dashboards? Switch to Classic any time — same data, same actions. Each person picks their own default.

Voice and messaging

A voice that picks up every call.

Your phone line, WhatsApp and a “Talk to us” button on your site — answered by an agent that knows your live rooms and prices, and hands off to your team when it should.

  • Your phone line
  • WhatsApp
  • Voice on your website
An example call

Guest: Hi — do you have a room for two this Friday?

Agent: We do. An Ocean King is $227 for Friday night. Shall I text you a link to book it?

Start with just voice

How it works

From sign-up to your first direct booking in three steps.

  1. 1

    Tell us about your hotel

    Name, rooms and prices — or connect your current system and skip the typing.

  2. 2

    Make it yours

    Pick your brand colour, add photos and preview your booking site before anyone else sees it.

  3. 3

    Go live

    Share your booking link, switch on the voice front desk and run the desk in plain words.

Set up your hotel

Step one takes about a minute.

Pricing

Simple pricing. Zero commission on direct bookings.

Launch pricing. No setup fees. Cancel any time.

  • Voice

    Stop missing calls, whatever system you use.

    $29/ month

    • Voice front desk
    • 100 voice minutes a month
    • Works alongside any system
    • Call summaries and messages
    Start with voice
  • Most popular

    Professional

    Everything one hotel needs to sell direct.

    $149/ month

    • Everything in Voice, with 500 minutes
    • Booking site and agent console
    • Front desk, housekeeping and rates
    • Keep-your-PMS bridge included
    • Priority onboarding call
    Set up your hotel

  • Portfolio

    For groups running several properties.

    Custom

    • Multiple properties
    • Voice minutes sized to you
    • All channels and API access
    • A dedicated account manager
    Talk to us

Your data stays yours

  • Encryptedin transit and at rest, kept separate for each hotel.

  • Your logins stay sealedwith a key only your workspace uses.

  • Every change loggedwho asked, who confirmed and when.

  • Your data is yoursexport everything, any time.

FAQ

Questions, answered.

Will my guests know I’m using HotelOne?

No. Your booking site and messages carry only your branding. We stay out of sight.

Do I have to leave my current reservation system?

No. Connect it instead: install the HotelOne connector on a front-desk computer, or let the agent use your system in our isolated cloud browser with logins you store encrypted. Most hotels move over later, once they’ve seen it work — and we move your data for you.

Can the agent do something I didn’t ask for?

It can only propose. Every change is shown as a plan with exactly what will happen, and runs only when someone with the right role confirms it. Everything is in the activity log.

How does the voice agent handle complicated requests?

It answers from your live prices, rooms and policies, and knows when to hand off — anything unusual goes to your front desk with a summary.

Is my guest data safe?

Data is kept separate for each property and encrypted in transit and at rest. Stored system logins are encrypted with a key only your workspace uses. You can export everything, any time.

What does it cost to get started?

Nothing up front. Start free, no card needed, and only pay when you go live.

Still wondering about something? Email hello@hotelone.site

Your next guest is searching right now. Be the booking they find.

Set up your hotel See a demo hotel

Free to start · live in days · your brand front and centre